LightWare offers a 12-month extended limited warranty on all its products, as an optional extra, at the point of sale. The extended warranty period commences on the date of expiration of the original product warranty (which covers the first 12 months) activated at the date of purchase and not the date of use or installation. The extended warranty is valid for a further 12 months. The customer may be required to provide proof of the purchase date to verify both warranty validity dates.
See the below section on warranty and repairs to see what is/isn’t covered under the extended limited warranty on all LightWare products
Warranty statement and product repairs
LightWare offers a 12-month limited warranty on its products. This warranty period commences on the date of purchase of the product and not the date of use or installation. The Customer may be required to provide proof of the purchase date.
This limited warranty covers any defects in material or workmanship under normal use during the warranty period.
LightWare will repair or replace, at its own discretion and at no charge, products or parts of products that prove to be defective due to material or workmanship, under normal use and maintenance.
The warranty will be void if the product is not used as prescribed, installed as prescribed or if it is altered in any way.
The warranty excludes wear and tear components, such as, but not limited to, motors and bearings, which have a limited MTBF depending on usage.
The warranty excludes any damage caused through use, such as, but not limited to, over-voltage, water damage, and exposure to temperatures outside of the specifications.
Warranty repairs will be warranted for the remaining period of the original warranty period or 3 months, whichever is the longer period.
All other repair work is warranted free of faulty material or workmanship for a period of 3 months from the date of repair.
Before any products are returned to LightWare for repair, the Customer must obtain an RMA (Return Merchandise Authorization) number from LightWare.
Products returned to LightWare for repair are at the Customer's cost and the Customer's risk. LightWare accepts no responsibility for any loss of or damage to products in transit from Customer to LightWare.
In case LightWare determines the repair to be a warranty repair then LightWare will return the products to the Customer at LightWare’s cost.
Costs for return of non-warranty repairs and no fault found (NFF) products will be at the cost of the Customer.
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