ORDERING
LightWare Optoelectronics (Pty) Ltd reserves the right to decline to trade with any person. In addition, LightWare Optoelectronics (Pty) Ltd may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone or email. Orders are deemed to have been accepted by LightWare Optoelectronics (Pty) Ltd unless LightWare Optoelectronics (Pty) Ltd declines such order within 30 days of receipt.
To the extent that orders cannot be fulfilled completely from stock, the unfulfilled order will automatically be put on back order to be fulfilled when LightWare Optoelectronics (Pty) Ltd next has available stock.
Backorder delivery dates will be communicated to the Customer and LightWare Optoelectronics (Pty) Ltd will endeavour to deliver orders on time. However LightWare Optoelectronics (Pty) Ltd shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from any delivery delays.
If the Customer orders the wrong product or number of products, or duplicates orders, the provisions of clause (CANCELLATIONS AND RETURNS) will apply.
LightWare Optoelectronics (Pty) will not sell to comprehensively embargoed countries, either directly or through a third party. If it comes to LightWare Optoelectronics (Pty)’s attention that goods are bound for such countries, LightWare Optoelectronics (Pty) will decline the transaction.
The following countries fall under this category at this time:
• Crimea Region of Ukraine
• Cuba
• Iran
• North Korea
• Sudan
• Syria
This list must be updated from time to time.
CANCELLATIONS AND RETURNS
The Customer may not cancel orders once accepted by LightWare Optoelectronics (Pty) Ltd. LightWare Optoelectronics (Pty) Ltd may, at its discretion and in writing, allow an order to be cancelled subject to LightWare Optoelectronics (Pty) Ltd recovering from the Customer the costs incurred by LightWare Optoelectronics (Pty) Ltd. In the event of cancellation of part of any order only, LightWare Optoelectronics (Pty) Ltd may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
The Customer may not return orders to LightWare Optoelectronics (Pty) Ltd for credit or refund. LightWare Optoelectronics (Pty) Ltd may, at its discretion and in writing, allow a return for credit or refund.
Products returned to LightWare Optoelectronics (Pty) Ltd are at the Customer's cost and the Customer's risk. LightWare Optoelectronics (Pty) Ltd accepts no responsibility for any loss of or damage to products in transit from Customer to LightWare Optoelectronics (Pty) Ltd.
